December 16, 2014
Maybe People Aren't That Bad After All
I am still more or less in the "honeymoon" stage of my job - as in, I don't hate humanity yet... well... some of the time. There's been days. I've heard that working in Hospitality really makes you hate people, and I can believe it. I could tell you about some guests that we've had... yeah. I don't completely hate humanity yet, but I'm well on my way.
To be fair though, the majority of our guests are really awesome people. They are friendly, kind, easy to please. The ones who come back for multiple visits get to know us, and it's always a pleasure to look up and see a familiar face walking through the doors. We've made some good friends from our guests, and it's usually these guests that remind us that warm, wonderful human beings aren't mythical creatures after all.
My example for you today...
Last night, one of our frequent guests checked back in for his last visit before Christmas. As I was getting the keys for his room, he pulled out a small stack of envelopes and handed them to me, asking if I would mind giving them to our sales manager and assistant general manager, and the staff. And then he handed me my own envelope and one for the girl that I had been working with earlier that night.
Inside, I found a $10 gift card to Starbucks and just the sweetest note. It said:
Thank you for your warm and inviting welcome each week to my second home for the past 6 months. You have truly made these trips more enjoyable. You and others on this staff are one of the only things I look forward to when travelling here each week. Keep flashing me that beautiful smile and I will be sure to continue having wonderful stays. Thank you very much. Wishing you a warm and Merry Christmas and Happy New Year from my house to yours.
It's guests like that who make dealing with the problem guests all worth it, and really make me love my job.
Maybe people aren't that bad after all. =]